Frequently Asked Questions

Below is a list of question’s we are frequently asked, along with some helpful answers; we hope it will answer any questions you may have. If you have any further enquiries, please contact [email protected], or call our stores on 01254 51425 (Blackburn) or 01200 429078 (Clitheroe).

Do I need an appointment to shop in-store?

We will be bringing back our popular appointment service for Back-to-School 2021 throughout June and July only. We will still be allowing walk-ins, but if our stores are at full capacity you will be asked to wait outside until a space becomes free. You can book an appointment here.

Can you help me with sizing?

If you're struggling with sizing, check out our measurement guide for some guidance.

What if I want to return something?

You can see all information regarding returns here. If you are returning items by post, please make sure to enclose a returns form, you can download one here. Please note that customers are responsible for the return postage.

Can I amend my order?

Orders can be amended at any point until dispatch, we recommend you phone the store that stocks your uniform asap to make sure we can catch your order in time.

How long will my order take to arrive?

We send our parcels using the Royal Mail Signed For service, which states parcels should arrive 1-3 days after posting. We hope to dispatch parcels within 2 working days of receiving an order, but this figure may be extended at busy times.

Why haven’t I received my order?

If you have not received your order within 7 working days after ordering, track your parcel here with the tracking number you were emailed upon dispatch. If you have any further concerns, please contact us.

Can I collect from store?

Yes, simply choose which store you would like to collect from when prompted to choose your shipping at checkout. Please do not come into store until you have been informed that your order is ready to collect - during busy periods this may not be the same day that you placed your order. Please note that during very busy periods, or when our store is temporarily closed, Click and Collect may be suspended.

I can’t find what I am looking for, does this mean you don’t have it?

Make sure you have tried alternative product names, for example sweatshirt/pullover/jumper could all be the same product. If you still can’t find it, please contact i[email protected]

Can I use my loyalty points / savings card credit online?

If you are a member of the Grays Schoolwear Savings Club, and would like to spend your credit online, please email [email protected] to convert your credit into a discount code.

Do you offer a deposit scheme?

We do not offer a deposit scheme, but if you are ordering online, you can use PayPal's Pay in 3 Service. Your order will be processed straight after ordering, when you pay your first installment, then you just need to pay the rest through PayPal over 2 months! Find out more on the PayPal website.

Can I use my loyalty points / savings card credit online?

If you are a member of the Grays Schoolwear Savings Club, and would like to spend your credit online, please email [email protected] to convert your credit into a discount code.